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Manager, Operations Review buy in US, Free Classifieds Ads

SoFi is seeking an experienced Manager, Operations Review to assist with our continued growth at our Claymont, DE office. We are very excited about our growth and we are looking for leaders who are passionate about customer service and have the skills and experience to lead a team to deliver outstanding results. Are you craving an opportunity to work for a fast-paced startup that is poised to change the banking world?
Job Responsibilities
SoFi is seeking an experienced Manager, Operations Review to assist with our continued growth at our Claymont, DE office. We are very excited about our growth and we are looking for leaders who are passionate about customer service and have the skills and experience to lead a team to deliver outstanding results. Are you craving an opportunity to work for a fast-paced startup that is poised to change the banking world? Do you embrace hard work and a collegiate culture, and want to be paid well for delivering outstanding results? Are you a leader who has a clear direction and the capacity to influence his or her team to work toward the realization of a vision? If so, we want to talk to you.
You will manage a team of 3-4 managers, with responsibility for coaching and developing teams to deliver excellent member experiences while facilitating loan closure.
SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we're all about helping our members get ahead and find success. Whether they're looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi's future is bright.
SoFi's Operations Manager will be required to:
Independently manage teams of 3-4 managers and their 10-15 representatives.
Master all tasks front-line associates are required to perform.
Hire, train, motivate, monitor and coach new Reviewers (front-line associates) and managers
Serve as a third tier for escalated customer issues and questions
Handle special borrower circumstances and problems as they arise
Ensure that the team is following procedures, providing first-rate customer service, and meeting minimum expectations while striving for excellence
Implement processes and procedures to increase efficiency and reduce errors
Manage projects which improve policy, process, reporting or system requests for increased efficiency and improved member experiences
Manage the performance for all managers and ensure consistent performance of team members through scorecard metrics and policies
Validate information dissemination for process and policy congruency
Liaise with business partners on behalf of members, associates and the company
Work with direct management to drive continued improvement with standard operating procedures, technology and policy through full understanding systems, tools and procedures.
Performs other duties and responsibilities as required or requested
Travel not generally required, although some out of the area travel and overnight may be necessary
Job Qualifications
Minimum Bachelor's degree
3+ years of management experience
5+ years general customer service experience
Processing center management experience strongly preferred
Some project management experience
Experience hiring, training, motivating, monitoring, and coaching teams of customer service employees, as well as, supervisory staff
Benefits
A fully stocked kitchen, pre-paid debit card to pay for your meal, a subsidized gym membership
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
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