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Total Wine & More
America's Wine Superstore
Now Hiring!
Wine & Front End Supervisors

Competitive Pay & Full-time Benefits
Walk-ins welcome to apply:
Total Wine & More
691 Naamans Road
Claymont, DE 19703
Apply online now!
Wine knowledge, Retail, Sales and Restaurant experience a plus!
Looking for friendly, energetic, customer service oriented Team Members!
All of our Team Members should o Provide prompt, friendly and attentive customer service o Be willing to learn all areas of the store and help train others o Be interested in working in a team environment oHave an interest and willingness to learn wine o Be able to produce results within an entrepreneurial atmosphere o Have a high energy o Be able to lift up to 50lbs frequently and stand for most of their shifto Be 21 years of age
Total Wine & More is America's Wine Superstore and 3-time recipient of the 'Retailer of the Year' award. As America's largest independent fine wine retailer with over $1.6B in annual sales, we are passionate about having the best selection of wine, beer & spirits anywhere. We have strong relationships with wineries from around world, which ensures our commitment to selection quality and value for our customers.
Our people, more than anything else, are what make Total Wine & More a great company. We employ more than 3,000 professionals in 113 stores who have an instinctive drive and passion for our business. We value different backgrounds and experiences, as diversity enhances our ability to provide the best customer service. All team members are charged with providing a premium customer experience and promoting the Total Wine & More brand.
Currently we are looking for Wine & Front End Supervisors to join our team in our Claymont, DE store. Whether you are looking to start your career, or are an experienced professional looking for your next challenge, we offer a fast growing, entrepreneurial atmosphere in which you can succeed.

Wine Supervisor:
Assist the Wine Manager in day-to-day operations of the Wine Department including driving sales, execution of sales programs, pull list, store walks, shelf review, vintage/class issues, lock box management and ordering
Trains and executes TWM's Merchandising Guidelines
Trains and executes pricing and signing strategies
Utilizes strong product knowledge and displays a passion for learning more
Actively participates in the coaching, training, education and development of the Wine Team Members.
Effectively communicates and provides direction to Wine Team Members
Assists Managers with delegation and follow up
Utilizes solid sales and presentation skills to maximize customer service, and is able to train others
Assists Managers with the Manager on Duty responsibilities
Motivates and coaches Wine Team to succeed at accomplishing goals and daily objectives
May be responsible for opening and closing the store as a key carrier
Assist with local wine tastings
Front End Supervisor:
Ensures that a superior level of customer service and customer satisfaction is maintained at all times.
Engages, motivates, and coaches front-end team members to successfully accomplish goals and daily objectives.
Is readily available to solve customer service issues and quickly support FETM's who need customer related assistance.
Assists in driving Sales, Margin and Winery Direct % to store specific goals
Manages all front-end activities which includes monitoring cash accountability, reconciling the shift, assists with schedule writing, completes supply ordering, performs cashier checks and follows up on performance logs
Trains and develops front-end team members on customer service and TWM Policies and Procedures
Responsible for front end maintenance (i.e. cleaning, merchandising, completing cashier checklist, supply replenishment)
May be responsible for opening and closing the store as a key carrier
Demonstrates strong interpersonal and communication skills with customers and team members
Acts as a role model by demonstrating strong sales, customer service, and presentations skill when assisting customers
Total Wine & More offers company benefits to full-time employees including:
Medical, dental, 401K, Paid Time Off, FSA.
DFWP EOE

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